The Australian Financial Complaints Authority (AFCA) can start thinking about an issue you have got about a credit, finance or loan item you have got together with your economic company.
These pages describes the kinds of complaints AFCA can think about about credit, loans and finance services and products, and how to proceed next if you would like produce a issue to us.
There are things we canвЂ™t start thinking about; as an example вЂ“ if your issue has to do with the amount of an overdrawn charge or rate of interest enhance. But, we possibly may manage to start thinking about a grievance in regards to a charge or fee if it is often improperly calculated or put on your bank account. Additionally there are some exclusions that are specific relate to credit complaints.
Detailed details about these several types of credit, finance and loan services and products can be acquired that will help you determine if you wish to whine to us.
If you’re a business, there was particular information on company credit and loans from the Information for smaller businesses page.
Credit and finance consist of:
We also think about complaints about guarantees.
Detailed information regarding these different sorts of credit, finance and loan services and products is after to assist you decide should you want to whine to us. Read more